At relaxogo.store, your satisfaction with our relaxation and wellness products is our
top priority.
If your purchase does not meet your expectations, our exchange policy aims to make it easy
for you to find the perfect wellness solution.
How to Request an Exchange:
- Timeline: You may request an exchange within 5 days of receiving
your order.
- Condition: Items must be unused, in their original packaging, and include all
tags, manuals, and any included accessories.
- Request: Email us at support@relaxogo.store or use the Contact Us form. Please include your order number and details
about the item you wish to exchange.
What Can Be Exchanged?
- Relaxation and wellness products that are defective, damaged, or shipped incorrectly.
- Unopened and unused items such as massage devices, pillows, diffusers, essential oils,
wellness accessories, and related products (conditions as above apply).
Exchange Terms:
- Return shipping is FREE for items that are defective or shipped incorrectly.
For other exchanges, the customer is responsible for return shipping costs.
- We will send a replacement item of your choice (if available), or provide store credit,
whichever you prefer.
- Products not in original condition or requests made after the 5-day window are not
eligible for exchange.
Non-Exchangeable Items:
- Used items, products that are damaged after delivery, or missing original parts/tags.
- Personal care items, opened essential oils, personalized or custom-made relaxation
products, or clearance/sale items cannot be exchanged.
Need Help?
Our team is dedicated to helping you achieve a relaxing and rejuvenating experience! If you
have any questions about our exchange policy, please contact us or
email us at
support@relaxogo.store.
