At Relaxogo.store, your peace of mind is important to us. We are committed
to providing premium relaxation and wellness products, and we want you to feel confident
shopping with us. If for any reason you are not fully satisfied with your purchase, please
review our refund policy below.
Eligibility for Refunds
- Refunds are available for products that arrive defective, damaged, or if you receive an
incorrect item from Relaxogo.store.
- Items must be unused, in original packaging, and in a condition suitable for resale.
- To be eligible for a refund, your request must be submitted within 5
days of receiving your order.
How to Request a Refund
-
Contact Us: Email support@relaxogo.store or use our Contact Us form. Please provide your order number, details of
the issue, and photos of the product if applicable.
-
Review: Our customer care team will review your request and send you instructions
if your product qualifies for a refund.
-
Return: After receiving instructions, return the product as directed. If your
item is defective, damaged, or incorrectly shipped, return shipping is free. For
other reasons, customers may be responsible for return shipping costs.
Refund Process
- Once your return is received and inspected, we will notify you about the approval status
of your refund.
- If approved, refunds will be processed to your original payment method within 5
business days.
- Original shipping charges (if any) are refundable only if the refund is due to a
defective, damaged, or incorrectly shipped item.
Non-Refundable Items
- Products returned used, with damage unrelated to shipping, or missing original
packaging/accessories.
- Personal care products, items marked as clearance or final sale, and custom or
personalized relaxation products.
- Refund requests submitted more than 5 days after delivery.
Looking for an Exchange?
Prefer an exchange or store credit? Let our team know when
you contact us, and we'll be happy to help arrange a solution for you.
Questions or Concerns?
We’re here for you! If you have questions regarding our refund process or your return,
please contact us or email support@relaxogo.store for swift assistance.
